Fixes

ROKU Remote Volume not Working? Here is how to Fix it

A lot of users have been running into the Roku Remote Volume not working issue. This issue mostly gets triggered because the IR blaster of the TV remote doesn’t work or there is a glitch in the Television. In this article, we have managed to fix the issue completely by implementing certain steps and workarounds that you can deploy on your TV.

ROKU remote volume not working
ROKU Remote Volume Not Working

Before You Start:

  • Many users recommended that before going through the troubleshooting guide, first verify your remote type if it is a standard infrared remote or an enhanced Roku remote.
  • Some users reported that the Roku remote can malfunction due to overheating that can arise due to excessive usage hence if this issue occurs then first cool down the remote and then try to use it.
  • Some users suggested pressing all the buttons on your Roku remote randomly to get it to function again and cleaning the remote’s buttons, as dirt or grease could accumulate on the buttons over time, causing this problem.
  • Many users recommended checking for obstructions between the remote control and the television, as the infrared signal from the remote can sometimes fail to reach the television due to obstructions in its path.
  • Many people advised disconnecting all devices, not in use and ensuring that all devices connected to the Roku device support the required Audio mode, furthermore this issue can be caused by the TV being muted, therefore make sure your TV volume is not muted.
  • Some users reported that this issue can arise due to loosely connected or damaged cables therefore check for any loose connections and replace the damaged cables.
  • Sometimes this issue can arise due to inappropriate configuration settings of the Roku device therefore verify that the accurate audio output channel is selected in the settings.
  • Most of the time, the problem is caused by a poor Wi-Fi connection, therefore first verify that both the Wi-Fi signal reception and the internet connectivity are functioning perfectly before going through the troubleshooting guide.

How to Fix the ROKU remote volume not working issue completely:

Solution 1: Power Cycle Your Device

  1. As the Roku devices don’t have a physical Power button to turn them “OFF” or “ON”, so simply turn “OFF” the device by unplugging it from the power source and leaving the device in a powered-off state for 5-10 minutes to discharge the capacitors.
    Unplugging From Power Socket to fix ROKU Remote Volume not Working
    Unplugging From Power Socket
  2. Afterwards, plug the device in the power socket to power “ON” the device, try turning the volume up or down with the remote, and verify if the issue is resolved.

Solution 2: Check IR Sensor

Simple troubleshooting can be performed by using the camera on your smartphone to check if the remote’s infrared sensor is working properly as the infrared signals cannot be seen with the human eye. Hence, perform the steps below to inspect your TV remote’s infrared sensor.

  1. Initially, open your smartphone’s camera app, point the front side of the remote toward the camera lens, afterwards tap a button on the remote and examine the screen of your camera to see whether a blinking light emerges.
    Pressing Remote's Button Infront Of Camera to fix the ROKU Remote Volume not Working issue
    Pressing Remote’s Button
  2. Finally, if your camera’s screen does not show a blinking light, try replacing the batteries as the most common reason for remote control failure is weak batteries that lose charge over time hence this problem can be resolved by replacing the batteries with genuine ones and inserting them into the remote in the appropriate direction.

Solution 3: Configure Remote for TV

  1. First of all, turn on the Roku device and then navigate to the “Settings” option from your home screen.
    Accessing Roku Settings Option
    Accessing Roku Settings Option
  2. Select the “Remotes and Devices” option from the menu and then choose the “Remotes” option.
    Selecting Remotes And Devices Option
    Selecting Remotes And Devices Option
  3. Now access the “Gaming Remotes” option and then select the option “Set Up Remote for TV Control”.
    Setting Up Remote for TV Control to fix ROKU Remote Volume not Working issue
    Setting Up Remote for TV Control
  4. Finally, check if the Roku volume issue is resolved by increasing and decreasing the volume from the remote.

Solution 4: Reconnect The Remote

Sometimes the remote malfunctions due to a glitch in the TV’s operating system that results in this error. Simply unpairing the remote from the TV and then reconnecting it can resolve this issue therefore follow the instructions given below to perform this procedure:

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  1. Initially, unpair the remote from the device by holding the “Home”, “Back” and “Pairing” buttons simultaneously. (Pairing button is located inside the battery compartment)
    Pressing The Home, Back And Pairing Buttons
    Pressing The Home, Back And Pairing Buttons
  2. Continue to press the buttons until the LED indication light blinks three times, after that press random buttons on the remote to verify that the remote is successfully unpaired from the device.
  3. Now to reconnect the remote to the device, firstly turn “OFF” the device and then remove the batteries from the remote.
  4. Afterwards, turn “ON” the device and then insert the batteries into the remote.
  5. Finally, press and hold the “Pairing” button until the LED light begins to blink.
    Pressing The Pairing Button On Roku Remote
    Pressing The Pairing Button

Solution 5: Use HDMI Cable

Many users suggested that when connecting different devices with Roku, make sure that they are compatible with HDMI configuration as the non-compatible devices create a conflict and can trigger this error. Furthermore, some users recommended that using a High-Speed HDMI cable or Premium High-Speed HDMI cable for streaming “1080p” or “4K” content can help resolve this issue.

Also switching the HDMI and Audio / Video port on your Roku Device can fix this issue and if you have connected Soundbar to the TV, then use the HDMI-ARC cable with your setup and utilize the HDMI Extender with the Roku device to resolve this issue.

Solution 6: Use Roku Controller App 

If your Roku remote isn’t functioning correctly, you can consider installing the Roku controller app on your phone as an alternative as this app connects to the same network as the Roku device therefore follow the procedure given below to install this app on your cellphone:

  1. To get started, launch the “PlayStore” app on your cellphone, type “Roku” in the search box, and then select and install the “Roku – Official Remote Control” app on your mobile.
    Installing Roku - Official Remote Control App
    Installing Roku – Official Remote Control App
  2. When the app is successfully installed on your device, launch the “Roku” app and then tap the “Continue” button to agree to all the terms and conditions.
  3. Now the app will search for the Roku device, make sure that the Roku device is turned “ON” and connected to the same network as your mobile device.
  4. After successfully connecting your phone to the Roku device, tap the “Remote” option located at the bottom of the menu, and then an on-screen remote will appear on your cellphone’s screen allowing you to browse the Roku menu using the arrow keys.
    Tapping The Remote Option On App
    Tapping The Remote Option
  5. Check to see if the ROKU Remote Volume not Working issue is fixed.

Solution 7: Use Alternate Setup Codes

  1. Firstly, navigate to the “Settings” option from your home screen and then select the “Remotes and Devices” option from the list.
    Selecting Remotes And Devices Option
    Selecting Remotes And Devices Option
  2. Now select the “Gaming Remotes” option and then choose the “Set Up Remote for TV Control” option from the menu.
    Setting Up Remote for TV Control to fix roku issue
    Setting Up Remote for TV Control
  3. A prompt question box will appear in front of you “Did the music stop playing?”, now instead of answering the question, just increase the volume.
  4. Afterwards, the same prompt question box will appear, select the “No” button.
  5. Finally, when the question appears about the music stopping, choose the “Yes” button and now your remote will be assigned a new code. Keep repeating this process until you find a code that works for both power and volume buttons.

Solution 8: Disable Private Listening

The Roku Controller app has a Private Listening feature that enables users to divert the audio from the Roku device connected to the TV, to their phone. However, many users suggested that disabling this feature can help fix this issue therefore follow the instructions mentioned below to disable this feature on the Roku Controller app:

  1. First of all, launch the “Roku – Official Remote Control” app on your mobile and then tap on the “Remote” option located at the bottom to open the on-screen remote.
    Tapping The Remote Option On App
    Tapping The Remote Option On App
  2. Now, tap on the “Headphone” icon to activate/deactivate the “Private Listening” feature, afterwards increase/decrease the volume from the remote, and check if the issue is resolved.
    Tapping The Headphone Option On App
    Tapping The Headphone Option

Solution 9: Disable Surround Sound

  1. To access the Settings option, press the “Home” button on your remote, then press the ”Left Directional” button located beside the Home button to access the menu and select the “Settings” option from the list.
    Accessing Roku Settings Option
    Accessing Roku Settings Option
  2. Now select the “Audio” option from the list, choose the “HDMI” option, and switch it to “PCM-Stereo”.
    Selecting The PCM Stereo Option
    Selecting The PCM Stereo Option
  3. Check if the issue is now fixed and the Volume button works properly.

Solution 10: Update Roku Device

  1. Initially, press the “Home” button on your remote, then press the ”Left Directional” button located beside the Home button to access the menu and select the “Settings” option from the list.
    Accessing Roku Settings Option
    Accessing Roku Settings Option
  2. In the Roku Settings window, choose the “System” option to open a menu and then select the “System Update” option from that menu.
    Selecting The System Update Option
    Selecting The System Update Option
  3. Afterwards, select the “Check Now” button, then wait for your Roku device to check for the latest available firmware update if the update is available, a prompt window will appear in front of you, simply choose the “Update Now” option.
    Choosing The Update Now Option
    Choosing The Update Now Option
  4. Finally, when the update is successfully installed, wait for your Roku device to restart and check whether ROKU remote volume not working issue is settled now.

Solution 11: Reset Roku Remote

  1. First of all, remove the batteries from the Roku remote, then unplug the power source from the Roku device for “5-10” seconds before plugging it in again.
  2. Now insert the batteries into the remote, then press and hold the “Reset” button located at the backside of the remote in the battery compartment for 5 seconds.
    Pressing The Reset Button On Roku Remote
    Pressing The Reset Button
  3. Finally, the LED light on the remote would start blinking and a notification will display on the screen once the reset and pairing process is complete.

Solution 12: Reset Roku Device

A factory reset erases the majority of your Roku device’s data and resets it to its factory default settings hence follow the procedure given below to reset your device:

Method 1: Using Roku Remote / Mobile App

  1. Firstly, press the “Home” button on your remote and then navigate to the “Settings” option by scrolling through the menu.
    Accessing Roku Settings Option
    Accessing Roku Settings Option
  2. Choose the “System” option from the list and in the next window, select the “Advanced system settings” option.
    Choosing The Advanced System Settings Option
    Choosing The Advanced System Settings
  3. Locate the “Factory Reset” option from the list, select the “Perform Factory Reset” button and then follow the on-screen instructions to complete the factory reset procedure.
    Selecting Perform Factory Reset Option to fix ROKU Remote Volume not Working issue
    Selecting Perform Factory Reset Option
  4. Check to see if doing so has fixed the ROKU Volume button and that it works properly now.

Method 2: Using Physical Button / Pinhole

  1. Find the “Reset” button usually located at the bottom side or backside of your device beside the HDMI port, then press and hold the “Reset” button for 15-20 seconds until the indicator light starts blinking rapidly.
    Pressing The Reset Button On Roku Device
    Pressing The Reset Button
  2. In the old Roku devices, instead of the Reset button, a pinhole is present to reset the device. Simply insert a pin or paperclip into that pinhole and hold it there for 15-20 seconds until the indicator light begins to blink rapidly.
    Performing Factory Reset On Roku Device
    Performing Factory Reset

Workaround:

If none of the above-mentioned solutions works out for you, then try contacting Roku Customer Service or Technical Support Team and try replacing the remote with a new one.

If you are still unable to resolve the problem, please Contact Us for further assistance.

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