Xfinity provides Digital Cable TV services in addition to internet and home phone services. They are primarily based in the USA and have quite a large userbase. However, some users have been running into the Xfinity Error Code XRE-03007 message while trying to use the cable box and the channels aren’t loaded. Worry not because in this article we have compiled some solutions, fixes, and workarounds to help you get rid of this issue.
What Causes the Xfinity Error Code XRE-03007 Issue?
After going through some basic troubleshooting instructions, we concluded that the following are some of the most prominent reasons behind the occurrence of this issue.
- Remaining Dues: In some cases, this error message can pop up on the screen if you haven’t cleared your dues for the month or if the transaction hasn’t registered with the Xfinity service. Therefore, it is important that you make sure that all remaining dues are cleared in order to fix the Xfinity Error Code XRE-03007.
- Glitched Devices: The device or the cable box that you are using to stream the Xfinity services might’ve been glitched due to which this issue is being seen while trying to use Xfinity services. Therefore, power cycle the devices as mentioned below to make sure that is not the case.
- Hardware Issues: It is possible that the Xfinity error code xre-03007 might be getting triggered due to a hardware disconnection or a hardware fault that might only be properly diagnosed by the Xfinity Customer support so if all else fails, a good bet would be to contact them and have them send a repair person.
Now that you are familiar with most of the crucial reasons behind this issue, we will be moving on towards implementing the fixes.
Fixing the Xfinity Error Code XRE-03007:
Solution 1: Clear remaining dues
- Sign in to your Xfinity My Account app from your device by using your account ID and password.
- After logging in to your account, navigate to the “View bill details & history” section to get detail of your billing and payment history.
- Here, make sure that you have cleared all the previous dues of your Xfinity account. If there are some remaining dues that are unpaid then you will surely encounter xre-03007 error code xfinity.
- In case there are some unpaid dues, navigate to the home screen, and select a billing option.
- Now click on “Pay Now” and follow the onscreen instructions to clear the unpaid dues.
Solution 2: Power cycle devices
- Take the power adapter of your modem out of the socket and wait for it to shut down.
- In the meanwhile, detach all the power cables from your TV and the STB (Cable Box).
- Press and hold the power button of your Cable box for almost 30 seconds to discharge all the power capacitors in it.
- Now power cycle the modem by inserting its power adapters into the socket and wait for it to start.
- When the modem displays full signal strength, insert the power adapter of your TV and the STB(Cable Box) back into the socket, turn the TV ON and check if you still encounter xre-03007 issue.
Solution 3: Check for hardware problems
If the above solutions don’t work, then there might be a chance that there is a hardware malfunction problem. The TV set might not be working properly or the cable box might not be connected properly to the TV. We recommend you to make all the connections properly and replace the faulty hardware. If you still encounter the same error, the only option you are left with is to contact Xfinity customer support and seek their help to rectify this error.
If you are still unable to fix this issue, you can contact us for any further assistance.