Fixes

Prevent PUBG PC and Mobile From Crashing [Complete Guide]

Although PUBG is a well-optimized game, still players have been facing several errors since its release. Quiet recently, users have reported that the game crashes while playing, entering into a match, or even during a match. We have thoroughly looked into this and found out that the bug states “A PLAYERUNKNOWN’S BATTLEGROUNDS process has crashed!” hence we decided to look into this issue and have successfully compiled a guide which will help you get rid of PUBG crashing error completely.

pubg crashing error message display
Pubg Crashing Error Message

What causes PUBG crashing issue?

After analyzing some case studies and going through the strategies adopted to get rid of the pubg crashing issue, we have concluded that the following triggers are the most common cause of this issue.

  • Overclocking: If overclocking is enabled on your system then there is a higher chance for you to encounter this error.
  • Privileges Issue: If the Steam app or the game are not granted the administrator privileges.
  • Visual Redistribution missing: You might encounter this error if you haven’t installed Visual C++ redistribution for VS 2015.

Before you start:

It is best if we can get some basic troubleshooting out of the way before moving on to more complex solutions.

  1. Take the power adapter of your router out of the socket and wait for it to completely shut down.
  2. In the meanwhile change the place of the router where it can get a better signal strength. Also, move other electronic devices away from the router that interferes with the signals.
  3. After 5 minutes, turn the router ON and wait for the internet access to be granted to your router
  4. If you are playing PUBG on mobile, make sure that your game is only linked to Play Store and not linked to your Facebook account. If the game is linked to your Facebook account, then navigate to the settings and disconnect your game from the Facebook account and exit from the game.
    Disconnect from facebook
    Disconnecting from Facebook
  5. Also, disable the battery saver in your mobile and make sure the mobile is not connected to the charger while you are playing.

Now that we got some basic troubleshooting out of the way, we will be moving to more complex solutions. If you’re playing PUBG on desktop system proceed till “Solution 15” in order to fix the issue and if you’re playing it on your Smartphone proceed to the “Solution 16” and onwards. Make sure to try each applicable solution and verify after each one to see if the issue is fixed.

Fixing the PUBG crashing issue on PC and Mobile:

Fix Issue Automatically
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Solution 1: Disable overclocking

Overclocking is a process of increasing the clock speed of an electronic component in the computer to accelerate its speed beyond the speed set by the manufacturer. PUBG might crash on your computer if overclocking is enabled on your computer. Hence, disable overclocking by following the steps indexed below.

  1. Click on the search button on the taskbar and search for Settings”.
    Search Settings
    Searching Settings
  2. Locate and select “Update and Security”.
    Choose Update and Security
    Clicking on Update and Security
  3. From the left pane, click on Recovery” and then select Restart Now” under the heading of Advanced Startup.
    Restart Now to fix pubg crashing
    Clicking on Restart Now
  4. Click on Troubleshoot” and then select Advanced Options”.
    Click on Advanced Options
    Choose Advanced Options
  5. Now select  UEFI Firmware Settings” and click on “Restart”.
    UEFI Firmware Settings
    Choosing UEFI Firmware Settings
  6. After entering the BIOS, go to the Advanced” tab and select Performance”.
  7. Locate the Overclocked” option and disable it.
  8. Hit “F10” on the keyboard to save and exit the settings and restart your PC.

Solution 2: Update your drivers automatically

Device drivers are the essential components that are responsible for establishing proper communication between the peripheral devices or other software components and your computer. If you have installed outdated device drivers on your computer then PUBG might crash while you are playing the game. Therefore, update your drivers using a third-party tool by following the steps illustrated below.

  1. Navigate to your favorite browser and download Driver Easy.
  2. Double-click on the downloaded executable file and install the tool by following the on-screen instructions.
  3. Click the Scan Now” button.
    Download driver easy and click Scan Now option
    Choosing Scan Now Button
  4. Now a list will appear that will be comprising all of the outdated drivers on your computer. It is up to you that you update them selectively or collectively by clicking the Update All” button at the bottom.
    Update all drivers to fix pubg crashing issue
    Updating Drivers
  5. Restart your computer and check whether the issue is resolved or not.

Solution 3: Run the game with administrative privileges

When a program is given administrative privileges, it means we’ve provided full control and all the permissions to override or modify the system files. The pubg crashing issue might arise on your system if it is not being run in administrative mode. Therefore, to resolve this issue, run PUBG as well as Steam as an administrator and check if this glitch is terminated.

  1. Right-click on the Steam icon and select “Properties”.
    Choose Steam properties
    Choosing Steam Properties
  2. Navigate to the “Compatability” tab and click on “Run this program as an administrator”.
    Run as administrator to fix pubg crashing problem
    Running this program as an administrator
  3. Now navigate to the following path, right-click on “Tsl Game.exe” and select “Run as administrator”. 
    C:\Program Files(x86)\Steam\steamapps\common\Battlegrounds\TslGame\Binaries\Win64

Solution 4: Reinstall Visual C++ redistribution for VS 2015

Visual C++ redistribution for visual Studio helps you to install runtime packages of Visual C++ libraries that are used by numerous other processes to carry several different tasks out. If you haven’t installed Visual C++ redistribution for VS 2015 on your system then you might encounter the pubg keeps crashing problem. Therefore, rectify this issue by following the steps illustrated below.

  1. Click on the search button in the taskbar, type Control Panel”, and open it.
    Opening Control Panel
    Open Control Panel
  2. Locate and click on “Uninstall a Program”.
    Opening the program uninstaller to fix pubg crashing issue
    Uninstalling a program
  3. From the list, locate all entries of “Visual C++ 2015 redistributable”, right-click on it and select Uninstall”.
    Uninstall Visual C++
    Uninstall Visual C++ 2015 redistributable
  4. Now launch your favorite browser and download the Visual C++ 2015 Redistributable (vc_redist.64.exe).
  5. Double-click on the downloaded exe file and follow the on-screen instructions that appear on your screen to install the  Visual C++ Redistributable” package on your computer.
  6. Now restart your system and launch PUBG to check whether the pubg keeps crashing error is fixed or not.

Solution 5: Modify the game’s graphics settings

Many gamers have reported that if the game lags or crashes, then the most efficient approach to rectify pubg crashing error is to lower the graphics resolution of your game. Therefore, follow the steps indexed below to carry this task out.

  1. Open game settings and navigate to the “Graphics” mode.
  2. Disable “V-sync” by unchecking the box parallel to it.
  3. Now set all the existing settings to “LOW” or “VERY LOW” and slide the render bar to 100%.
    Tweak graphics settings to fix pubg crashing issue
    Tweaking the graphics settings
  4. Also, set the “Screen Mode” to “Fullscreen (Windowed)”.
    Choose fullscreen mode
    Choosing Fullscreen (Windowed) mode
  5. Apply the settings and check whether the error persists.

Solution 6: Launch the game in a single-core environment

Launching the game in a single-core environment allows you to run PUBG at a time, closing all the background processes so that all the CPU power is applied to run this one thread properly. If you still encounter a game crash then launch the game in a single-core environment by following the steps indexed below and check if the error persists.

  1. Hit “Ctrl+Alt+Delete” on the keyboard and open “Taskmanager”.
  2. Navigate to the “Details” tab and soon after it double-click on the PUBG executable to launch it.
    Choose Details option
    Clicking the Details option
  3. As soon as you click on the PUBG executable, the process will be displayed in the task manager before the game is actually displayed on the screen. In this time, quickly right-click on the process and select “Set Affinity”. Uncheck the box parallel to “All Processors” and only check the box parallel to “CPU 0”.
    Launch game in single-core environment to fix pubg crashing issue
    Launching in a single-core environment
  4. Once the game launches successfully and you get into the lobby, open task manager again, and set the affinity to “All Processors” again.
    Reset processor affinity
    Resetting Processors affinity

Solution 7: Enable essential services

There are several essential services that need to be enabled to run PUBG on your system without any glitches. If these services are not running on your computer or are temporarily disabled, then follow the steps below to enable them and check whether the problem is eliminated.

  1. Click on the search button in the taskbar and search for “Services.msc”.
    Search for Services.msc
    Searching for Services.msc
  2. Double-click on “Security Center” and navigate to the “General” tab.
    Click on security center
    Choosing Security Center
  3.  Set the “Startup type” to “Automatic” and then click on the “Start” button.
  4. Now double-click on “Windows Management Instrumentation” and set its startup type to “Automatic”. Start the service and click on “OK”.
    Start windows instrumentation to resolve pubg crashing issue
    Starting Windows Management Instrumentation

If you are unable to start these services from the Services app, then there is an alternate way to start these services.

  1. Click on the search button and search for “Command prompt”.
  2. Right-click on it and select “Run as administrator”.
  3. Now type the following commands one by one and hit enter to execute them and hopefully the error would be rectified.
    sc start DCOMLaunch
    sc start RpcSs
    sc config Winmgmt start= auto
    sc start Winmgmt
    sc config Wscsvc start= auto
    sc start wscsvc

Solution 8: Reinstall Graphics driver

Graphics driver is a crucial component embedded in your computer that is responsible to display all the graphics components on the monitor screen. Sometimes, this driver gets corrupted while installing or updating. So, to ensure that you don’t encounter the game crash due to a faulty graphics driver, follow the steps below to reinstall the driver and check if the pubg crashing issue still persists.

  1. Click on the search button in the taskbar, type “Device Manager” and open it.
    Opening Device Manager
    Open Device Manager
  2. Click on “Display Adapters” and double-click on your graphics card driver.
    Click on Display Adapters
    Choose Display Adapters
  3. Navigate to the “Driver” tab and select “Uninstall device”.
    Uninstall Driver to fix pubg crashing
    Uninstalling Device Driver
  4. Now right-click on your PC’s name at the top of the screen select “Scan for hardware changes” to automatically install the latest version of the uninstalled driver.
    Click on Scanning for hardware changes
    Scanning for hardware changes

Solution 9: Verify the game file integrity

Verifying the integrity of the game files is a process of comparing the game files installed currently on your computer with the files that are present on the steam servers. If the integrity of the game’s files is not verified, then most probably the game will crash on your computer. Hence, verify the integrity of the game’s file, and check if this glitch is rectified.

  1. Launch steam and double-click on the game you are having trouble with.
  2. Navigate to the “Local files” tab and select “Verify integrity of game files”.
    Verify integrity of game files to fix pubg crashing issue
    Verifying integrity of game files
  3. Wait until this process is completed and check whether the error is terminated.

Solution 10: Disable fullscreen optimization

Fullscreen Optimization is a feature of Windows that enhances your computer’s performance during gaming sessions. In some situations, enabling fullscreen optimization causes trouble for the game. So, disable this feature on your system and check whether the game crashes again.

  1. Launch Steam, right-click on the game icon and select “Properties”.
  2. Navigate to the local files tab and select “Browse local files”.
    Browse local files to fix crashing issue
    Browsing local files
  3. Navigate to the following folder. Right-click on “Tslgame.exe” and select “Properties”.
    C:\Program Files(x86)\Steam\steamapps\common\Battlegrounds\TslGame\Binaries\Win64
  4. Navigate to the “Compatability” tab and check the box parallel to “Disable fullscreen optimization”.
    Disable fullscreen optimization

Solution 11: Modify some settings

Many people have reported that PUBG used to crash on their computers because the steam overlay was enabled on their computers. Hence, disable this feature on your computer and disable replays in your game by following the steps illustrated below.

  1. Click on “Steam” at the top-right of the screen and select “Settings”.
    Choose Settings
    Choosing Settings
  2. Navigate to the “In-game” tab and uncheck the box parallel to “Enable the Steam overlay while in-game” to disable the Steam overlay.
    Disable Steam Overlay to fix pubg crashing problem
    Disabling Steam overlay
  3. Now launch the game and navigate to the settings and afterward proceed to the “Gameplay” tab and disable replays.

Solution 12: Disable Third-Party Softwares

Windows threat protection and other third-party antivirus softwares are essential for the system and they protect your computer from various viruses and malware. They are responsible for protecting your system but in some situations, they block many features on your computer that might cause pubg crashing on startup issue. So, to make sure that these aren’t causing your game to crash, disable the Windows threat protection and all the third-party anti-virus software by following the steps illustrated below:

  1. In the taskbar, click the search button and type Settings” and click to open it.
    Type Settings in the search bar
    Type Settings
  2. Click on Update and Security”.
    Look for Update and Security option in Windows Settings
    Choose Update and Security
  3. On the left pane, select Windows Security”.
    Click on Windows Security to fix pubg crashing issue
    Choosing Windows Security
  4. Locate and click Virus and Threat Protection”, on the right pane.
    Choosing Virus & threat protection
    Click on Virus and Threat Protection
  5. Open “Virus and Threat Protection Settings”.
    Open Virus And Threat Protection Settings
    Manage Settings
  6. Disable Real-Time Protection”. 
    Check Whether Real-Time Protection is ON or OFF
    Disable Real-Time Protection

Solution 13: Update your game

PUBG Corporation keeps on releasing the latest versions of the game in which they fix all the shortcomings of the previous version and improve numerous features too. Your game might crash frequently if you are using an older version of the game. The most efficient approach to update your game is to reinstall it. So, follow the steps indexed below to carry this task out.

  1. Click on the search button in the taskbar, type Control Panel”, and open it.
    Opening Control Panel to fix pubg crashing issue
    Open Control Panel
  2. Locate and click on “Uninstall a Program”.
    Opening the program uninstaller
    Choose Uninstall the program
  3. From the list, locate PLAYERUNKNOWN’S BATTLEGROUNDS, right-click on it and select Uninstall”.
  4. Now navigate to the following location and delete all folders named as “PUBG”.
    Program Files (x86)\Steam\steamapps\common
  5. Delete the “BEService_pubg.exe” file from the following path location.
    Program Files (x86)\Common Files\BattlEye
  6. Now launch Steam and click on “Steam” at the top-right of the screen and select “Settings”.
    Choose Settings
    Click on Settings
  7. Navigate to the “Downloads” tab and click on “Clear download cache”.
    Clear Cache
    Clearing download cache
  8. Now restart steam and install PUBG again and hopefully, the error would be gone by now. If the error still persists there is no need to panic, proceed to the next potential fix indexed below.

Solution 14: Update your Windows

Many users have reported that they have decreased the frequency of game crashing by 70% by updating their Windows. If you still can’t get rid of this glitch, update your Windows by following the steps indexed below and check whether the pubg crashing problem is rectified.

  1. Click on the search button in the taskbar and search for the Settings”.
    Search for settings to fix pubg crashing
    Searching Settings
  2. Now locate and select “Update and Security”.
    Choosing Update and security
    Clicking on Update & Security
  3. From the left pane, click on Windows Update” and select Check for updates” from the right side of the window.
    Check for updates
    Choose Check for updates option
  4. Wait for the computer to automatically check for updates and install them if they are available.

Solution 15: Run a memory diagnostic test

A memory diagnostic test is a test that is used to test and verify memory modules. The pubg crashing issue might arise on your system if there is some issue with the hardware component embedded into the CPU. There might be a chance that there is a fault with the RAM or the power supply unit is not able to provide an accurate amount of power required by the graphics card or the CPU. Therefore, to check whether the hardware is running properly, run a memory diagnostic test by following the steps indexed below:

  1. Click the search button in the taskbar and type Windows Memory Diagnostic”.
    Windows Memory Diagnostics to fix pubg crashing
    Running Memory Diagnostics test
  2. Now click Restart now and check for problems”.
    Choose Restart now and check for problems
    Restarting the system
  3. Wait while this process is completed and your PC is restarted automatically.
  4. When your PC is started, right-click on the Windows” icon at the bottom-left of the screen and select Event Viewer”.
    Choose Event Viewer to fix pubg crashing
    Choosing Event Viewer
  5. From the left pane, under the Event viewer (local) section, click on Windows Logs” and select System”.
    Choose system
    Clicking on Windows Logs
  6. Now, from the right pane, click on Find” and type MemoryDiagnostic” into the find box and click Find Next”.
    Choose find option to rectify pubg crashing issue
    Choosing the find option
  7. Now in the event viewer, check if any error is displayed notifying about any faulty hardware component. If you find any faulty equipment replace it with the new one and relaunch the game to check if the error is gone.

What to do if PUBG Mobile is Crashing?

Fix 1: Clear mobile’s cache and data

Cache and data is a kind of memory in your mobile that holds necessary information essential to run and fasten up several processes in your mobile. There might be a chance that mobile’s cache and data are not able to load the information properly. So, in order to rectify pubg crashing issue, clear the mobile’s cache and data by following the steps indexed below.

    1. Launch your phone manager and tap on the “Accelerate” option to close all the background apps and optimize your phone instantly.
    2. Open “Settings” and tap on Apps and notifications”. It might be just “Apps” in some mobiles.
      Locate Apps in Settings menu
      Clicking on Apps
    3. Now find the PUBG” application and open it.
    4. Tap on the Storage” option and click the buttons that are labeled as Clear Data” and Clear Cache”.
      Clear cache and data to fix pubg crashing issue
      Clearing mobile’s cache and data

Fix 2: Disable battery optimization

Battery optimization is an essential component embedded in most of the smartphones, that is responsible to conserve the battery power of your phone. This feature is enabled by default and might cause your game to crash. Therefore, disable this feature for PUBG application only by following the steps indexed below and check if the issue persists:

  1. Open “Settings” and search for “Battery Optimization”.
  2. Now tap on the “Battery optimization” option and locate the “PUBG” application.
    Choosing Battery optimization
    Click on Battery optimization
  3. Tap on “PUBG” and select the “Don’t optimize” option.
    Click on Don't Optimize to fix pubg crashing issue
    Choosing Don’t optimize
  4. Now restart the application and check if the error persists.

Fix 3: Set background process limit

Many gamers have reported that if the smartphone’s specifications are not up to the mark then there is a large probability that the game would crash more frequently. Hence, in order to get around this problem, set the background limit to only one process so that the PUBG application gets more memory to operate properly. It is also recommended to enable GPU rendering on your mobile. Follow the steps listed below to carry this task out.

  1. Go to the Settings” of your phone and tap About Phone”.
    Scroll down to the About Phone option
    Choosing About Phone option
  2. Now scroll down and tap several times on Build Number”.
    Click on Build number option
    Choosing Build Number
  3. Go back and select Developer Options”.
    Find out Developer Options in the list and click on it
    Click on Developer Options
  4. Scroll down to the app section and enable the toggle button, parallel to “Don’t keep activities”.
    Choose don't keep activities to fix pubg crashing issue
    Opt for Don’t keep activities
  5. Now tap on the “Background process limit” and enable the radio button, parallel to “At most 1 process”.
    Set limit
    Setting Background process limit
  6. Now scroll down and enable the toggle button parallel to “Force GPU rendering” under the “Hardware accelerated rendering” section.
    Force GPU rendering to fix pubg crashing
    Choose Force GPU rendering

Fix 4: Repair your game

PUBG has a built-in feature that helps the application to repair itself automatically. If you still can’t get rid of pubg keeps crashing, use the repair option in the game and check if this glitch is terminated.

  1. Tap on the “Logout” button to exit from your PUBG mobile.
  2. Now tap on the “Repair” option and enable “Routine Repair”

Fix 5: Reinstall the game on smartphone

If none of the solutions explained above helped you to resolve this issue, then there might be a chance that some of the system files of the game have got corrupted somehow. It is a hectic task to locate and fix the corrupted files, so an efficient approach to resolve this glitch is to uninstall the application first and then reinstall the application.

  1. Tap on the PUBG app and hold it until it asks you to uninstall the application and select the“Uninstall” option.
  2. Now launch “Play Store” and search for PUBG”.
  3. Tap on the “Install” button to download and install the game.
    Installing PUBG to fix pubg crashing problem
    Installing PUBG
  4. After the game is successfully installed, check if the error persists.

Hopefully, the error might have gone by now but if you need further assistance, contact here.

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