The Home is Currently Unavailable error on Amazon Fire Stick or Fire TV is most commonly triggered when the user is trying to stream a video on the Amazon TV using the Fire Stick. The exact error message reads “Home is Currently Unavailable. We are unable to connect to Amazon services“. In this article, we will be guiding you with various solutions and fixes that will help you get rid of this issue completely.
Also, we have compiled some reasons due to which this error mostly gets triggered for users and have also written in detail about them. Make sure to go through this article in a step-by-step manner to ensure that you are able to completely rectify the issue.
What Causes the Home is Currently Unavailable Error on Fire TV Cube and Fire Stick?
After going through certain troubleshooting techniques, we concluded that the following ought to be the major reasons due to which this error occurs in the first place.
- Registration Issue: Sometimes, your Fire Stick device might not be properly registered with the Amazon service due to which you’re getting the Home is Currently Unavailable remote not working error on your TV. It is recommended that you try and register again and check to see if the error is fixed.
- Device Issue: The Fire Stick device might have acquired some corrupted configurations due to which the error message is being seen. Therefore, in order to get rid of the Home is Currently Unavailable Amazon message, we recommend that you try and reset the device to its default factory conditions which should sometimes help in getting rid of the error message.
- HDMI Port Issue: The TV in which the FireStick device has been plugged might have a faulty HDMI port that is unable to register the information being sent by the device and is thus causing the Home is Currently Unavailable error. Therefore, we recommend that you try and change the HDMI port into which the device is plugged and then check to see if doing so fixes the issue.
- Internet Connection: The internet connection being used by the Television or the Fire Stick to stream the content might be causing the error because it isn’t properly supplying the network packets. Therefore, a simple restart of the internet can sometimes fix this issue.
- Outdated Fire Stick: In certain cases, the FireStick device might be outdated and missing some quality/maintenance updates distributed by Amazon. Therefore, following the solution below, try to update your device and check to see if doing so fixes the Home is Currently Unavailable issue.
- Wi-Fi Channel Router: The Wi-Fi router provided by your ISP uses different channels of communication to connect to devices. If the Channel or the band at which the Wi-Fi is distributing the network packets cannot be used by the FireStick device, you will get the Home is Currently Unavailable error while streaming on Amazon TV.
Now that you have gone through almost all the major reasons due to which this error message is triggered, we can finally go about fixing the Home is Currently Unavailable issue.
Before You Start:
The first and foremost step as soon as you get to encounter this error on your Firestick is that you should unplug both of your devices i.e. your router and Firestick and then re-plug in both of them. Doing so can fix any of your network connectivity issues and can get you out of this error instantly. Also, try moving your router a bit closer to the Fire TV Stick to improve the signal reception and then observe if it makes any difference too. Furthermore, in place of a wireless connection try switching to a wired internet connection particularly an Ethernet cable in order to improve your connection bandwidth and also for the effective performance of your particular device.
Fixing the home is currently unavailable on fire tv issue:
Solution 1: Re-Register FireStick Device
In order to deregister your Amazon Fire TV Stick proceed with the below-mentioned steps:
- Open up the Fire TV menu and enter into “Settings”.
- Here click to select the option of “My Account” and then select “Amazon Account”.
- Now press the button of “Deregister” and when you do so another window will pop up on your screen. Again press “Deregister” here to confirm the process.
- Once it gets done you will be redirected to the registration page again. Put in your login credentials here and check to see if the error got vanished now.
Solution 2: Reset Your Device
This is also another potential fix in removing the error permanently. To reset your Fire TV Stick just grab the remote control of your device and press and hold the “Select” and “Play/Pause” buttons simultaneously for a few seconds. Release the buttons afterward and then check to see if the issue still persists after resetting or not.
Solution 3: Change HDMI Port
Sometimes the HDMI port in which you have plugged in your Fire Stick could be faulty so try changing the HDMI port and re-plug in your Amazon stick in an alternate port. Then try to check if you have overcome the error successfully. If the problem still persists even after changing the HDMI port then it might be possible that your HDMI cable is faulty so you can opt to replace your previous HDMI cable with a new one and then check to see if the error persists or not.
Solution 4: Restart Internet Router and other Devices
Try to reset your wired connections and then plugin back after a few seconds. Remove the power from Fire Stick, also disconnect the Fire Stick from the HDMI port, unplug your router, and then put back all the connections again after a span of thirty to forty seconds. Afterward, check to see if your Amazon Fire TV works fine now.
Solution 5: Check for Server Outage
If the situation is so that several other users are also encountering this error it may be that there exists a problem at Amazon’s end. Their services might be temporarily disabled due to a certain cause and in such a situation you aren’t left with any other option than to only wait for some time until the issue gets sorted from their end.
Solution 6: Update Your Fire TV Stick
In order to install the latest updates on your Fire TV Stick proceed with the below-listed steps:
- Open up your Fire TV menu and select “Settings”.
- Click to select “Device” and then “About”.
Note: In case the “Device” option isn’t available you can choose to select “System” instead.
- From here click “Check For System Update” in order to look for any available software updates.
- If any update will be available it will get downloaded automatically and later you can select “Install System Update” to install the updates on your device.
- After updating your TV now observe if the issue gets vanished.
Solution 7: Perform Factory Reset On Your Device
In case the above-listed methods aren’t much helpful then another option is to factory reset your Amazon Fire TV Stick. This would lead to flush out everything from your device including any sort of downloaded applications, media, accounts, etc. So be noted that you’ll first have to perform the complete backup of your data properly before carrying out the following steps:
- To start with press and hold the “Home” button for a few seconds on your device and then select the “Settings” option.
- In the Settings menu locate the option of “My FireTV” and click to select it.
- Here locate and select the option of “Reset To Factory Defaults” and afterward select the “Reset” button.
- Now your device will get powered off for a while and then will restart normally again. Proceed with setting up this device again from scratch and then check to see if your issue got resolved.
Solution 8: Configure the Wi-Fi Channel of your router
The router’s performance is not optimal if several routers start broadcasting on the same channel as yours. Altering your channel where the traffic might be less may help you rectify firestick home is currently unavailable issue:
- Click the search button in the taskbar and type “Command Prompt”.
- Type the following command in the prompt and hit enter to execute it:
- Scroll down until you observe a setting for “Default Gateway” under Ethernet or Wi-Fi.
- Copy the router’s Default Gateway IP Address and paste it in your browser’s search bar to open your “Internet Settings”.
- From the menu on the left pane, click on “Wireless” and then select the “Advanced” option.
- Now locate “Channel” on the right side of the window and set it to any number between “1 to 13”.
- Apply the changes and wait for a couple of minutes and afterward restart your router to make sure that the fire stick home is currently unavailable issue is gone by now.
Solution 9: Contact Support Center
If none of the aforementioned methods worked in your case then you must contact the Customer Support Center. Log in to your Amazon account and navigate to the section of customer support. Submit your detailed query here along with any screenshots and your problem would get sorted in a few days.
Hopefully one of the above-listed fixes would be beneficial in eradicating the error completely but if you need any further assistance you can Contact Us here.